We have listed some frequently asked questions in this section. If your question is related to some other matters, please contact us at telephone No. 2849-3399 or fax No. 2849-3319.

 
     
 

Change of address

 Q1.

 I have changed my address. What shall I do?

Dividend payments and banking instructions

Q2.

Can I have my cash dividends paid direct to my bank account?

Q3.

I wish to change my bank account number for receiving dividends.
What shall I do?

Q4.

I have not received my dividend warrant. What shall I do?

Q5.

I cannot cash a dividend warrant because it is out of date.

Q6.

I have lost a dividend warrant. Can I get a new one?

Loss of share certificate or warrant certificate

Q7.

I have not received my certificate for bonus issue. What shall I do?

Q8.

I have lost my share certificate or warrant certificate. Can I get a new one?

Q9.

I have reported a missing certificate but now I have found it. What should I do?

 
     
 

Change of address

   

Q1.

I have changed my address. What shall I do?

A1.

Please write to us giving us the following:

  • the name of the listed company
  • your name as shown on the share certificate(s)
  • your share certificate(s) numbers
  • your old address
  • your new address in English
  • your telephone number
  • your signature

Or, you can download the Change of Address Form and complete the relevant sections of the form. To protect shareholders' interests, we do not accept faxed instructions. Please sign the form and return it to us by mail.

Upon receipt of your instructions, we shall update our record and send a reply to both your old and new addresses.

 
     
 

Dividend payments

   

Q2.

Can I have my cash dividends paid direct to my bank account?

A2.

 Yes, most listed companies accept dividend banking instructions from shareholders. The dividend payable to you will be paid direct to your bank account (which must be a HK$ account in your name and opened with a bank in Hong Kong) and a notice detailing the dividend payment will be sent to your registered address.

Please write to us giving us the following:

  • the name of the listed company
  • your name as shown on the share certificate(s)
  • your share certificate(s) numbers
  • your present address
  • details of your bank account including the name of bank and your bank account number
  • your telephone number
  • your signature

Or, you can download the Dividend Banking Instruction Form and complete the relevant sections of the form. To protect shareholders' interests, we do not accept faxed instructions. Please sign the form and return it to us by mail.

Upon receipt of your instructions, we shall record your bank account and send a reply to you.

 
     
 

Q3.

I wish to change my bank account number for receiving dividends. What shall I do?

   

A3.

Please write to us giving us the following:

  • the name of the listed company
  • your name as shown on the share certificate(s)
  • your share certificate(s) numbers
  • your present address
  • your old and new bank account numbers
  • your telephone number
  • your signature

Or, you can download the Dividend Banking Instruction Form and complete the relevant sections of the form. To protect shareholders' interests, we do not accept faxed instructions. Please sign the form and return it to us by mail.

Upon receipt of your instructions, we shall update our record and send a reply to you.

 
     
 

Q4.

I have not received my dividend warrant. What shall I do?

   

A4.

Please write to us giving us the following:

  • the name of the listed company
  • your name as shown on the share certificate(s)
  • your shareholding and/or the number of your share certificate(s)
  • your present address
  • which dividend you have not received
  • your telephone number
  • your signature

Or, you can download the form - Report of Lost/Stale Dividend Warrants and Request for Replacemens and complete the relevant sections of the form. To protect shareholders' interests, we do not accept faxed instructions. Please sign the form and return it to us by mail.

Upon receipt of your notice, we shall liaise with the listed company to issue a replacement dividend warrant to you.

 
     
 

Q5.

I cannot cash a dividend warrant because it is out-of-date.

   

A5.

Please return the out-of-date dividend warrant to us. You can also download the form - Report of Lost/Stale Dividend Warrants and Request for Replacemens and complete the relevant sections of the form. Please return the form to us together with your dividend warrant.

If the dividend is still outstanding, we shall arrange for the dividend warrant to be updated (or replaced) and returned to you.

 
     
 

Q6.

I have lost a dividend warrant. Can I have a new one?

   

A6.

Please write to us giving us the following:

  • the name of the listed company
  • your name as shown on the share certificate(s)
  • your shareholding and/or the number of your share certificate(s)
  • your present address
  • which dividend warrant you have lost
  • your telephone number
  • your signature

Or, you can download the form - Report of Lost/Stale Dividend Warrants and Request for Replacements and complete the relevant sections of the form. To protect shareholders' interests, we do not accept faxed instructions. Please sign the form and return it to us by mail.

Upon receipt of your notice, we shall liaise with the listed company to issue a replacement dividend warrant to you.

 
     
 

Loss of share certificate or warrant certificate

   

Q7.

I have not received my certificate for bonus issue of shares/warrants. What shall I do?

   

A7.

Please write to us immediately giving us the following:

  • the name of the listed company
  • the name registered with the company
  • your holding and/or the number of your share/warrant certificate(s)
  • your present address
  • which bonus you have not received
  • your telephone number
  • your signature

Or, you can download the form - Report of Lost Share/Warrant Certificates and Request for Replacements and complete the relevant sections of the form. To protect shareholders' interests, we do not accept faxed instructions. Please sign the form and return it to us by mail.

Upon receipt of your notice, we shall freeze the bonus certificate and send you an information sheet explaining the replacement procedures together with the necessary form(s) for your completion.

 
     
 

Q8.

I have lost my share certificate or warrant certificate. Can I get a new one?

   

A8.

Please write to us immediately giving us the following:

  • the name of the listed company
  • the name registered with the company
  • your holding and/or the number of your share/warrant certificate(s)
  • your present address
  • details of the certificate(s) which you have lost, such as certificate number(s);
    (Note: If you cannot identify which certificate is missing, you need to list all other certificates you still hold.)
  • your telephone number
  • your signature

Or, you can download the form - Report of Lost Share/Warrant Certificates and Request for Replacements and complete the relevant sections of the form. To protect shareholders' interests, we do not accept faxed instructions. Please sign the form and return it to us by mail.

Upon receipt of your notice, we shall freeze the lost certificate(s) and send you an information sheet explaining the replacement procedures together with the necessary form(s) for your completion.

 
     
 

Q9.

I have reported a missing certificate but now I have found it. What should I do?

   

A9.

Please write to us immediately giving us the following:

  • the name of the listed company
  • the name registered with the company
  • your present address
  • details of the share/warrant certificate(s) found
  • your telephone number
  • your signature

Or, you can download the form for Notification of Share/Warrant Certificates Found and complete the relevant sections of the form. To protect shareholders' interests, we do not accept faxed instructions. Please sign the form and return it to us by mail.

If the share certificate has not been replaced, we shall cancel the loss report and advise you that the certificate becomes valid for transfer.

If the missing certificate has already been replaced by a new one, the original certificate is now invalid. You must return it to us immediately for cancellation.